2. Licenses and Third-Party Content
2.1 somwork’s Provision of the Site and Limited Site License
2.2 Termination of the Limited Site License
2.3 Somwork’s Intellectual Property
2.4 Your Intellectual Property
2.5 Third-Party Intellectual Property
2.6 Complaints About Copyrighted Content on the Site
3. Permitted Site Uses
4. Prohibited Site Uses
4.1 Examples of Prohibited Uses of the Site
4.3 Reporting and Correcting Violations
5. Solving Disputes
TABLE OF CONTENTS
2. LICENSES AND THIRD-PARTY CONTENT
2.1 SOMWORK’S PROVISION OF THE SITE AND LIMITED SITE LICENSE
Section 2.1 discusses the rights we give to you to allow you to use the Site, as detailed below:
We try to keep our Site and the Site Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. In fact, we might even stop providing the Site or Site Services completely or stop providing certain features without notice.
2.2 TERMINATION OF THE LIMITED SITE LICENSE
Section 2.2 explains that we can stop allowing you to use the Site, as detailed below:
Somwork may terminate any license it has granted to any Site Visitor or User to access the Site and Site Services by providing notice, and the termination of such license shall be effective immediately upon Somwork providing such notice.
2.3 SOMWORK’S INTELLECTUAL PROPERTY
Section 2.3 explains that even though we let you use the Site, we still retain all our rights, as detailed below:
Somwork and our licensors retain all right, title, and interest in and to all Intellectual Property Rights related in and to the Site and the Site Services. The Somwork logos and names are trademarks of Somwork and are registered in certain jurisdictions. All other product names, company names, marks, logos, and symbols on the Site or Site Services may be the trademarks of their respective owners.
Nothing in the Terms of Service grants you a right to use any Somwork Marks.
2.4 YOUR INTELLECTUAL PROPERTY
2.4.1 YOUR OBLIGATIONS AND YOUR INDEMNIFICATION OF SOMWORK
Section 2.4.1 explains that you are solely responsible for your use of the Site and any content you post on the Site, and that if someone makes a claim against Somwork because of your content that you will pay Somwork for our fees and expenses, as detailed below:
When you post User Content on the Site or through the Site Services or provide Somwork with User Content, you understand and acknowledge that you are solely responsible for such User Content. Further, you represent and warrant that you have the right, power, and authority to (a) post that User Content without violating the rights of third parties, and (b) grant the licenses specified below.
You acknowledge and agree that the poster of User Content, and not Somwork, is responsible for any User Content including any harms caused to you, another User, or a third party by such User Content.
You will indemnify, defend, and hold harmless Somwork, our Affiliates, and our respective directors, officers, employees, representatives, and agents (each an “Indemnified Party”) from any and all claims, damages, liabilities, costs, losses, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) arising from or relating to any claim, suit, proceeding, demand, or action brought by you or a third party or other User against an Indemnified Party relating to or arising out of any User Content you post.
2.4.2 YOUR RIGHTS AND LICENSE TO SOMWORK AND OTHER SITE VISITORS
Section 2.4.2 explains that by posting content on the Site, you give others certain limited rights to that content, as detailed below:
2.4.3 YOUR COMMENTS AND IDEAS
Section 2.4.3 explains when you can and what happens if you send your ideas to Somwork, as detailed below:
You may submit comments or ideas about the Site and Site Services, including without limitation about how to improve the Site or Site Services (collectively, “Ideas”). By submitting any Ideas, you agree that: (a) your disclosure is voluntary, gratuitous, unsolicited, and without restriction and will not place Somwork under any fiduciary or other obligation, (b) your Ideas do not contain the confidential or proprietary information of third parties, and (c) you grant us a perpetual and royalty-free license to use the Ideas without any additional compensation to you and to disclose the Ideas on a non-confidential basis or otherwise to anyone. You further acknowledge and agree that, by acceptance of your submission, Somwork does not waive any rights to use similar or related ideas, including those known or developed by Somwork or obtained from sources other than you.
2.5 THIRD-PARTY INTELLECTUAL PROPERTY
Section 2.5 explains that third parties, including other Users, are responsible for content posted or linked on the Site, as detailed below:
Any information or content expressed or made available by a third party or any other Site Visitor or User is that of the respective author(s) or distributor(s) and not of Somwork. Somwork neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, information, or statement made on the Site by anyone other than Somwork’s authorized agents acting in their official capacities.
The Site may contain links to third-party websites. The Site may also contain applications that allow you to access third-party websites via the Site. Such third-party websites or applications are owned and operated by the third parties and/or their licensors. The inclusion of any link or application on the Site does not imply that we endorse the linked site or application. You use the links and third-party websites at
your own risk and agree that your use of an application or third-party website accessed via the Site is on an “as is” and “as available” basis without any warranty for any purpose.
2.6 COMPLAINTS ABOUT COPYRIGHTED CONTENT ON THE SITE
Section 2.6 explains what to do if you think content on the Site infringes your rights, as detailed below:
Somwork is committed to complying with U.S. copyright and related laws and requires all Site Visitors and Users to comply with these laws. Accordingly, you may not use the Site to store any material or content, or disseminate any material or content, in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law.
If you are the owner of any copyrighted work and believe your rights under U.S. copyright law have been infringed by any material on the Site, you may take advantage of certain provisions of the Digital Millennium Copyright Act (the “DMCA”) by complying with Upwork’s Proprietary Rights Infringement Reporting Procedures.
3. PERMITTED SITE USES
Section 3 explains how you are allowed to use the Site, as detailed below:
Somwork offers the Site and Site Services for your business purposes only and not for personal, household, or consumer use. Somwork makes the Site and Site Services available for Users to find one another, enter into service relationships, make and receive payments through escrow, and receive and provide Freelancer Services. In addition, certain Visitor Site Services, such as the Somwork Blog and Hiring Headquarters, provide, and may be used to obtain, general information and articles that we believe may be of interest to Site Visitors and Users. While we try to ensure that any information we post is both timely and accurate, errors may appear from time to time. We do not make any representations or warranties with respect to any information that is posted on the Site by us or anyone else. In no event should any content be relied on or construed as tax or legal advice or otherwise. You should independently verify the accuracy of any content.
4. PROHIBITED SITE USES
Section 4 explains uses of the Site that are not allowed, as detailed below:
You may not use, or encourage, promote, facilitate, instruct or induce others to use, the Site or Site Services for any activities that violate any law, statute, ordinance or regulation; for any other illegal or fraudulent purpose or any purpose that is harmful to others; or to transmit, store, display, distribute or otherwise make available content that is illegal, fraudulent or harmful to others.
4.1 EXAMPLES OF PROHIBITED USES OF THE SITE
The following are examples of uses that are prohibited on the Site or when using the Site Services:
· Seeking, offering, promoting, or endorsing and services, content, or activities that:
· are defamatory, illegal, profane, vulgar, threatening, unlawfully discriminatory, illegal, pornographic, obscene, or sexually explicit in nature;
· would violate the intellectual property rights, such as and including copyrights, of another person, entity, service, product, or website;
· would violate (a) Somwork’s Terms of Service, (b) the terms of service of another website or any similar contractual obligations, or (c) the academic policies of any educational institution;
· regard the creation, publication, distribution of “fake news”, “hoax news” or similar false content purposefully intended to mislead readers for financial or other gain;
· regard or promote in any way any escort services, prostitution, or sexual acts; or
· are harassing toward another person based on the person’s inclusion in a protected class as defined by applicable law;
· Fraudulent or misleading uses or content, including:
· Fraudulently billing or attempting to fraudulently bill any Client, including by (i) falsifying or manipulating or attempting to falsify or manipulate the hours, keystrokes, or mouse clicks recorded in the Somwork App, (ii) reporting, recording, or otherwise billing Clients for time that was not actually worked, or (iii) reporting, recording, or otherwise billing hours worked by another person as hours worked by you in a way that is misleading or false;
· Misrepresenting your experience, skills, or information, including by representing another person’s profile, or parts of another person’s profile, as your own;
· Using a profile photo that misrepresents your identity or represents you as someone else;
· Impersonating any person or entity, including, but not limited to, an Somwork representative, forum leader, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;
· Falsely stating or implying a relationship with another User, including an Agency continuing to use a Freelancer’s profile or information after the Freelancer no longer works with the Agency;
· Falsely attributing statements to any Somwork representative, forum leader, guide or host;
· Falsely stating or implying a relationship with Somwork or with another company with whom you do not have a relationship;
· Allowing another person to use your account, which is misleading to other Users; or
· Falsely stating that one Freelancer will perform the work on a job when another will in fact perform the work, including submitting a proposal on behalf of a Freelancer that is unable, unwilling, or unavailable to do the work;
· Expressing an unlawful preference in a job post or proposal or otherwise unlawfully discriminating on a protected basis;
· Posting identifying information concerning another person;
· Spamming other Users with proposals or invitations or posting the same job multiple times so that more than one version remains active at a given time;
· Making or demanding bribes or other payments without the intention of providing services in exchange for the payment;
· Requesting or demanding free services, including requesting Freelancers to submit work as part of the proposal process for very little or no money or posting contests in which Freelancers submit work with no or very little pay, and only the winning submission is paid the full amount;
· Requesting a fee before allowing a User to submit a proposal;
· Attempting to or actually manipulating or misusing the feedback system, including by:
· withholding payment or Work Product or engaging in any other conduct for the purpose of obtaining positive feedback from another User;
· attempting to coerce another User by threatening to give negative feedback;
· expressing views unrelated to the work, such as political, religious, or social commentary, in the feedback system; or
· offering services for the sole purpose of obtaining positive feedback of any kind;
· Duplicating or sharing accounts;
· Selling, trading, or giving an account to another person without Somwork’s consent;
· Sharing or soliciting contact information, such as email, phone number, or Skype ID, in a profile or job post;
· Directly or indirectly, advertising or promoting another website, product, or service or soliciting other Users for other websites, products, or services, including advertising on Somwork to recruit Freelancers and/or Clients to join an Agency or another website or company;
· Conduct or actions that could jeopardize the integrity of or circumvent the Site, Site Services or Somwork’s proprietary information, including
· Interfering or attempting to interfere with the proper operation of the Site or Site Services or any activities conducted on the Site;
· Bypassing any measures we may use to prevent or restrict access to the Site or any subparts of the Site, including, without limitation, features that prevent or restrict use or copying of any content or enforce limitations on use of the Site or the content therein;
· Attempting to interfere with or compromise the system integrity or security or decipher any transmissions to or from the servers running the Site;
· Using any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission;
· Attempting to or interfering with or compromising the system integrity or security or deciphering any transmissions to or from the servers running the Site;
· Collecting or harvesting any personally identifiable information, including Account names, from the Site;
· Attempting to or imposing an unreasonable or disproportionately large load (as determined in Somwork’s sole discretion) on the Site’s infrastructure; Introducing any invalid data, virus, worm, or other harmful or malicious software code, agent, hidden procedure, routine, or mechanism through or to the Site that is designed to or known to cause to cease functioning, disrupt, disable, harm, or otherwise impair in any manner, including aesthetic disruptions or distortions, the operation of (or to allow
you or any other person to access or damage or corrupt data, storage media, programs, equipment, or communications or otherwise interfere with operations of or on) the Site or any software, firmware, hardware, computer system, or network of Somwork or any third party;
· Accessing or attempting to access the Site or Site Services by any means or technology other than the interface provided; or
· Framing or linking to the Site or Site Services except as permitted in writing by Somwork
· Attempting to or actually reverse engineering, modifying, adapting, translating, preparing derivative works from, decompiling, interfering with the operation of, or otherwise attempting to derive source code from any part of the Site or Site Services unless expressly permitted by applicable law or Somwork; or
· Accessing or using the Site or Site Services to build a similar service or application, identify or solicit Somwork Users, or publish any performance or any benchmark test or analysis relating to the Site.
4.3 REPORTING AND CORRECTING VIOLATIONS
5. SOLVING DISPUTES
Once either the employer or freelancer has a dispute on a certain project Somwork’s evaluations team intervenes and looks at complaints from both sections in the dispute section of the project and we take following procedures such as a) looking through the projects specification b) checking freelancers bid c) evaluating what the clients produced d) looking through conversation logs from both employer and freelancer. After those necessary steps are taken we then proceed onto evaluating the project and look at what the freelancer promised to the employer like how many days the freelancer will complete the project and any promises in the conversation logs. We have listed some of the possible disputes that sometimes happens on the platform and their respective verdicts 1) If a freelancer bids for a project and exceeds the deadline without a viable reason and doesn’t meet the employer’s requirements where the project has an international standard the freelancer is at fault 2) If a freelancer bids for a project and the employer disputes the project without a viable reason before the deadline the freelancer specifies then the employer is at fault 3) If a freelancer bids for a project and completes the project in the time he/she specifies and the project meet the requirements specified by the employer or an international standard in which the project may have the employer is at fault 4) If a freelancer bids for a project and disputes the project for reason such as employer asking for something further other than the specifications of the project but the freelancer has completed the task of the project description the employer is at fault 5) If a freelancer bids for a project and disputes the project after meeting and completing the project requirements because the employer is taking more than 1 week to complete the project the employer is at fault 6) If a freelancer bids for a project and disputes the project because he could not complete the project the freelancer is at fault. If there are any complain other than some of the above mentioned scenarios the Somwork evaluation team will review that case separately which could take up to 2 weeks. After the dispute is resolved both parties will receive a detailed report in why the decision has been made.
When Somwork operatives award the dispute to the employer the money for the project will be refunded to his/her Somworks current balance. On the other hand if the dispute is awarded to the freelancer the money for the project shall be deposited into his/her Somwork current balance.
Capitalized terms not defined below have the meanings described in the Terms of Service.
“Affiliate” means any entity that, directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with Somwork.
“Client” means any authorized User utilizing the Site to seek and/or obtain Freelancer Services from another User.
“Freelancer” means any authorized User utilizing the Site to advertise and/or provide Freelancer Services to Clients, including Freelancer Accounts that are Agency Accounts or, if applicable, Agency Members. A Freelancer is a customer of Somwork with respect to use of the Site and Site services.
“Freelancer Services” means any services provided by Freelancers.
“Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.
“Public Site Services” means, collectively, all services, applications and products that are accessible by any Site Visitor who has not become an User through the Site, to the extent they are accessible by a Site Visitor who has not become a User. “Site” means, collectively, our website located at www.upwork.com, all affiliated websites, including mobile websites and Somwork Mobile Applications, owned and operated by us, our predecessors or successors in interest, or our Affiliates (defined in the User Agreement).
“Site Services” means, collectively, all services (except the Freelancer Services defined herein), applications and products that are accessible through the Site, including the Public Site Services, and all Somwork Mobile Applications.
“Somwork Mobile Applications” means all mobile applications published by Somwork or our Affiliates for access to or use of the Site or any Site Services.
“User Content” means any comments, remarks, data, feedback, content, text, photographs, images, video, music, or other information that you or any Site Visitor or User post to any part of the Site or provide to Somwork, including such information that is posted as a result of questions.
“You” means any person who accesses our Site, including a Site Visitor or User and including any entity or agency on whose behalf any such person accesses or uses our Site.